Who we are and how to contact us

This website www.searates.com (the Site) is provided by DP World Logistics FZE (we or us). We are registered in the United Arab Emirates under Jebel Ali Free Zone Licence Number 183847 and have our business address at 5th Floor, Jafza 17, Jebel Ali Free Zone, Dubai, UAE.

By using the site you accept these terms

By using the Site, you confirm that you accept these terms of use ( Terms ) and that you agree to comply with them.

If you do not agree to these Terms, you must not use the Site.

We recommend that you print or save a copy of these Terms for future reference.

By creating a vendor/carrier/freight forwarder account, or by communicating with our team members about providing your services, you agree that we will approach you with freight inquiries and logistics requests, as well as listing you in our logistics providers directories or including you in our networks.

There are other terms that may apply to you

These Terms refer to the following additional terms, which also apply to your use of the Site:

Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using the Site, you consent to such processing and you warrant that all data provided by you is accurate.

Any membership agreement(s) that you enter into with us ( Membership Agreement ).

We may make changes to these terms

We amend these Terms from time to time. Every time you wish to use the Site, please check these Terms to ensure you understand the terms that apply at that time.

We may make changes to the site

We may update and change the Site from time to time to reflect changes to our products, users' needs and our business priorities.

We may suspend or withdraw the site

We do not guarantee that the Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the Site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal, but we will not be liable for any failure to do so.

You are also responsible for ensuring that all persons who access the Site through your internet connection are aware of these Terms of use and other applicable terms and conditions, and that they comply with them.

How you may use the site

We are the owner or the licensee of all intellectual property rights in the Site, and in the material published on it. The Site and the material published on it are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off copies, and may download extracts, of any page(s) from the Site for your personal use and you may draw the attention of others within your organisation to content posted on the Site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on the Site must always be acknowledged.

You must not use any part of the content on the Site for commercial purposes without obtaining a licence to do so from us or our licensors.

You must not use the Site to collect information about other users of the Site.

If you breach these Terms in any manner, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this site

The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Site.

Although we make reasonable efforts to update the information on the Site, we make no representations, warranties or guarantees, whether express or implied, that the content on the Site is accurate, complete or up to date.

We are not responsible for websites we link to

Where the Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources and we accept no liability for content or loss caused as a result of using such third-party sites.

Our responsibility for loss or damage suffered by you

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any additional services to you, which will be set out in the relevant Membership Agreement.

We exclude all implied conditions, warranties, representations or other terms that may apply to the Site or any content on it.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

use of, or inability to use the Site;

loss of profits, sales, business, or revenue;

business interruption;

loss of anticipated savings;

loss of business opportunity, goodwill or reputation; or

any indirect or consequential loss or damage.

We are not responsible for viruses and you must not introduce them

We do not guarantee that the Site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access the Site. You should use your own virus protection software.

You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.

Rules about linking to the site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to the Site in any website that is not owned by you.

The Site must not be framed on any other site, nor may you create a link to any part of the Site other than the home page.

We reserve the right to withdraw linking permission without notice.

Which country's laws apply to any disputes?

These Terms, their subject matter, formation and termination, are governed by the laws applicable in the Emirate of Dubai. We may take action against you for breach of these Terms in any court of competent jurisdiction.

Queries

If you have any questions about the application of these Terms, please contact us

Prices for shipping services

All prices on the SeaRates.com website for freight transportation are displayed including VAT and all other taxes (subject to change of such taxes), unless stated differently on our website or the confirmation email. Every rate is subject to the container/truck/wagon availability, space on the vessel or in the aircraft and other variables which should be confirmed by the carrier on the date of actual booking.

Sometimes cheaper rates are available on our website for a specific shipments, however, these rates made by shipping agents & freight forwarders may carry special restrictions and conditions, for example in respect to cancellation booking. Please check the rate and rate details thoroughly for any such conditions prior to making your booking.

Prices for IT solutions

All fees on SaaS subscriptions, API and iFrame integrations, published on Pricing page are valid till the end of each current month on the date of subscription. For example, if you buy an annual Tracking System subscription on $10,000/year, this subscription will work till the end of the period, but if the pricing has changed during the period - next year will go on the updated pricing.

There is no limitation on the pricing amendment, and it can be either 100%+ more or 100%+ less in the next period, or in any other proportion according to the internal pricing policy.

Recognizing and Reporting Spam, Inappropriate, and Abusive Content

At SeaRates, we don't tolerate inappropriate activities or behavior such as spam, harassment, scams, and misinformation. We have Professional Community Policies which outline activities that are acceptable on the platform, and what is unacceptable and may be stopped.

Scope of our Service

Through the website we (SeaRates.com and its affiliate (distribution) partners) provide an online platform through which all types of container types (20St, 40St, 40Hq, 20Ref,… ), can advertise shipping rates for bookings, and through which visitors to the website can make such bookings.

By making a booking through SeaRates.com, you enter into a direct (legally binding) contractual relationship with the shipping service provider at which you book.

From the point at which you make your booking, we act solely as an intermediary between you and the carriers, transmitting the details of your booking to the relevant shipping service provider and sending you a confirmation email for and on behalf of the shipping service provider.

When rendering our services, the information that we disclose is based on the information provided to us by shipping service providers. As such, the shipping service providers are given access to an extranet through which they are fully responsible for updating all rates, availability and other information which is displayed on our website.

Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors.

Each shipping service provider remains responsible at all times for the accuracy, completeness and correctness of the (Rate descriptive) information (including the rates and availability) displayed on our website. Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level of qualification of any service made available.

You are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website.

Refund policy

Products or services purchased on SeaRates are Non-refundable even if they are unused or account is cancelled upon account owner's request. Feel free to ask questions about our products or services before you buy.

Charges and Claims

All requests to negate charges are investigated by our technical department and legal department. If you make a fraudulent claim of unauthorized card usage, we will report this to the credit card services. This report may result in cancellation of your card services, put negative information on your credit report, and create possible criminal charges that may be filed against you.

GDPR Regulation

SeaRates acts in accordance to the GDPR Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) published at eur-lex.europa.eu

Marketing policies

When having the account on this website, you agree to receive automated system emails, marketing campaigns and other notifications from us, unless you unsubscribe from the specific emailing list or delete your account. You also give consent that we can contact you for support and other questions related to the usage of the site or business activities with us.