General FAQs
Why to book freight at SeaRates?
Who are the customers of SeaRates?
Which problem does SeaRates solve?
What does “Indicative” rate mean?
Where are the rates coming from?
Does SeaRates provide IT services along with custom software or web development?
What’s the recommended mark-up on your platform?
Where can I try and read about all SeaRates Tools?
How can I chat or get in touch with Shippers?
What are SeaRates IT tools?
What are the benefits arranging my logistics via SeaRates?
What is SeaRates and how does it work?
What can help me get more bookings on SeaRates?
How do I get a booking with SeaRates?
How can I submit a complaint or a feedback?
How do I know if my rate is competitive?
Who is a carrier?
What is SeaRates’ Mission?
Who am I dealing with when I get a booking with SeaRates?
Who is a DFA member?
Who is a vendor?
What is the difference between SeaRates and Digital Freight Alliance? How different are both in online activity?
What technologies does SeaRates use?
What can I do to receive more bookings through SeaRates?
Do you have a commission-free option of work?
Can I change the date or route of transportation?
What can I do in cases of scheduling conflicts, issues, accidents, etc while working on a delivery?
I am a freight forwarder. How can I effectively start to cooperate with SeaRates?
If I have got a dispute with a SeaRates Customer (Shipper) during the transportation - what shall I do?
How to offer my services at SeaRates?
How to cancel a subscription to SeaRates digital services?
How can I be sure of the security of the transmitted data?
How is pricing going?
Why should I add my rates?
How can I make a booking using a mobile device?
Who am I dealing with when I get a booking with SeaRates?
How to check if shipping lines call specific ports?
How to Locate a Container Terminal in a Specific Port?
How can I join the network?
How can I check shipping schedules on SeaRates?
How can I get a booking with SeaRates?
How can I make a special shipping request?
How do I know if my rate is competitive?
Do you have a commission-free option of work?
How do I ship small parcels weighing up to 50 kg?
Do I make any commitment by requesting a quote?
When I make a request or booking, who am I working with?
Is it necessary for me to insure my load?
How do I change or delete a request that has already been submitted?
What should I do if there is no instant freight rate available?
What is included in the rate?
Can I cancel or change my booking with SeaRates?
What is the impact of SeaRates in digital supply chain in terms of economics, environmental, and social indicators?
How can I know whether my booking has been confirmed?
I'm shipping goods abroad for the first time. What do I need to know before I start a process?
What are the standard components that are included in the delivery of the product?
What should I do if I have a disagreement with a Carrier while the shipment is being transported?
What should I know about SeaRates Public agreement with Shippers?
Is it possible to determine the exact amount of demurrage/storage/detention if the cost of such services increases?
What is SeaRates’ company turnover?
Is free API testing available?
What is SeaRates’ service uptime?
How many data sources does SeaRates use?
What percentage of SeaRates’ customers are partners or resellers?
How can I cancel my SeaRates subscription?
How many customers does SeaRates currently serve?
How many employees does SeaRates have?
Where are SeaRates servers hosted?
How is data secured in transit and at rest?
What do I need to start exploring main functions of SeaRates.com?
Where on social media I can follow SeaRates?
How SeaRates protects me when I work with other forwarders?
Who is a shipper?
