Chat System API

Automate FAQ answers to 70% and generate hot leads with a personalized support approach
Interactive system for strong customer service via bots and scripts available through API
Platform for transport and logistics knowledge with machine learning and artificial intelligence

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Benefits of transportation Chat API

70% decrease in waiting time

Set the API functionality with an extensive freight encyclopedia to close FAQs and engage more leads with instant support. Get your logistics chatbots already highly trained to solve a diversity of questions from customers about your services or the industry in general.

Improve efficiency and save

What is the reason for chatbots for transport and logistics companies? Implement them to automate recurring assignments and reduce operational costs. High efficiency in KPIs with Chat System API to filter chats by managers, statuses, and categories for general questions, requests, bookings, and more.

Do not let leads lose steam

No longer waiting for a response! Allocate chats with clients among managers to ensure 24/7 support, even without interruption to wait for operators. Prolific team management to keep your employees engaged to help each other while in someone's absence.

Apply for smarter logistics management

Great time not to waste

In fewer than 10 messages, the chatbot solves the lead's request and gets you an engaged customer for further tailored service.

Upsell & increase loyalty

Optimize the sales funnel and satisfy visitors with personalized solutions.Keep up support for engagement!

Let it make you stronger

Find any weaknesses and improve productivity with live chat software for logistics support.

24/7 live support

Expand your services with additional channels for lead generation, sales, and responses to any questions.

Prioritize to upgrade quality

Cut response time to treat clients faster. Automate support and focus on a personalized approach.

Integrated chat across SeaRates Ecosystem

Comprehensive live chat for logistics management to connect within a unique digital ecosystem — SeaRates, AirRates, LandRates, and Digital Freight Alliance. The quick chat API to solve any issues and find answers to questions about your services, requests, bookings, and more. For the sake of transparency in your supply chain management!

AI Assistant

Let us give you answers

Ask in seconds.

Wondering which route is better for your needs? Having difficulty with complex terminology? The AI Assistant is always ready to inform about the freight industry or individual requests.

24/7 support.

Get AI Assistant to provide real-time updates on your clients’ requests and bookings. Integrate API to ensure all-round support on your business resource.

Instantly request a quote.

A simple query like "find me freight rates from Point A to Point B" will outline the limits of shipping budget in a matter of moments. Ask for freight rates and specify key details for easy shipping planning.

Integration with Tracking System.

Provide real-time data about shipments. Just ask your logistics buddy, "Where is my shipment, XXXXXX?" or "How to track my shipment, XXXXXX?".

Integration with freight rates calculator.

Integrate logistics chat features API to let leads request sea FCL freight rates for any destinations via your own system. Completely optimize your sales funnel with an embedded chat solution.

Logistics chatbot

How to use chatbot for logistics? Use SeaRates library with general information or adjust your own database. Entirely customize the chatbot to provide data about requests, bookings, shipment statuses, documentation issues, create instant answers for FAQs, and more.

Need the solution to quickly support leads or clients in general or specific requests? Any scenarios you want will be inserted into your Chat System functionally for prompt interaction and lead warming.

Versatile chat on your resource

The ultimate API to customize your resource with your own interactive notes, tips, and questions to engage leads to start the chat with you. Adjust any place of your platform to interact with users organically.

Chat on bookings

Instead of a thousand chat support solutions, one API for end-to-end booking management.

Secure and transparent communication;

Smooth chat linking among your managers and booking owner;

Easy access to details on cargo, real-time updates, statuses, routes, and more in one place;

All chats are visualized by booking status, category, or manager;

Complete chronology storage so you won't miss a single piece of conversation history.

Chat on requests

Integrate API of Chatbot System in logistics flows to handle any requests for your rates and tariffs. Get the entire chat of a particular request with all updates and changes saved. Discover how to use chatbots in logistics and transportation management with SeaRates. Let’s turn chaos into a transparent business.

Direct chats

Implement logistics chat support features via API to get your own interactive direct chat. Set a network of customers, partners, and collaborators to communicate on your own and SeaRates' resources. Use advanced abilities with the chat system in the freight networking and logistics partnering — join AI Assistant when it is not easy for you to answer right now.

Apply for logistics chat software

Get Chat System API to become a reliable and advanced source with a full-fledged logistics pool of knowledge and instant support on any issues on freight. Experience how chatbots for logistics can transform the supply chain on our own terms.

Your own Chat System API

Reach the top with a diversity of interactive chatbots in logistics and transportation for your CRM, TMS, and ERP. Logistics providers apply for SeaRates Chat System integration to convert more leads effortlessly, enhance customer experience with instant support, and supplement services on their resources. Try our API for developers, carriers, freight forwarders, shippers, and any parties interested in digital improvements.