Tracking System FAQs
How can I use the Tracking System?
How are tracking credits calculated?
How do I integrate Tracking System to my website?
How many providers do you support?
How to use the Tracking System for my business?
Is it possible to have the tracking system automatically identify shipping lines?
How can I track my container?
How can I receive information about the status of my container?
What shipments is Tracking API able to track?
What type of data is contained in your tool?
What data do I need to start tracking?
What is Shipment Reference?
What data fields are reported by SeaRates?
I entered the incorrect Shipping Line. Is it going to have an effect on my tracking results?
What is the frequency with which I will get tracking updates?
Is it possible to obtain information about the railway or roadway status of my container?
Why do I sometimes receive “Data not found” notification?
Does Tracking System allow to track more than one container at once?
Current geographical location: Do you provide the container's current location?
Does the SeaRates Tracking System API have any limitations on the number of requests per second?
Can I use the Tracking System API service to obtain the longitude and latitude of my container vessel?
Why haven't you delivered my shipment yet?
How often does SeaRates update position of my containers?
Which programming language is the API developed?
My shipment is stuck in customs. Can you help me get it released?
Can you tell me when my shipment will arrive?
My shipment was sent to the incorrect address. Can you get it to the correct address?
Is it possible to extend the period of the free trial of the API?
When I use the auto parameter in the API, how can I determine which shipping line is being used?
How can I determine the total number of API calls I have available as well as how many I have used in a month?
If I don’t know the shipping line name, which SCAC should i use?
Is unsuccessful call (when shipment was not found) counted?
Are call by reference and call by route counted as two separate calls for the same shipment?
What percentage of SeaRates’ business is related to container tracking?
On your website, I see the actual vessel position, but via the API I only get the last departure or arrival port. How can I retrieve the current vessel position?
What time zone is used for dates in the API response — UTC or local time?
How far back is historical tracking data available?
Are only confirmed searches chargeable?
How the Tracking System pricing is formed?
