Looking for easy addressing of logistics issues? Our Mobile App ensures it is on the go. Just open the Chat and get full updates on your logistics activity, smartly sorted by your bookings, requests, quotes, and more.
You won’t miss a single notification with updates on your shipment without extra effort. Just know where your phone is right now. Find the SeaRates app on iOS or Android and let’s see how to start mobile logistics management for your shipments.
Chat System overview
SeaRates Chat System is a huge inbox functionally across all logistics activities. In our Mobile App, it is still a big logistics messenger but customized for your needs with no complexity.
Chat is linked to your logistics activity. Still trying to gather updates from providers about your cargo? Or, practice mass calling across your customers to share details about route changes? It’s time to switch to faster communication and discuss quote deals and freight rate requests, monitor bookings, track shipment updates, and other operational details directly with your partner, provider, or customer in context.
All communication is centralized, so you get on-the-go access to important updates or responses. You don’t have to switch between several platforms, such as a dozen websites with updates, rates, or requests.
Also, the Chat System ensures smart organization to keep all paths of your logistics business sorted and convenient, from initial requests to shipment tracking and booking management.
It’s easy to always stay in touch with your Support Manager for any urgent issues and daily challenges in shipping via the SeaRates Mobile.
Choose your role and start mobile logistics management:
| Stakeholder / Role | Value Provided |
| Shippers & Exporters | Clarify shipment details, request status updates, and communicate changes in real time. Reduces delays caused by missing information and speeds up alignment on documentation, routing, and timelines. |
| Freight Forwarders | Centralizes communication for quotes, bookings, and shipment progress. Improves response time, enables multitasking, and helps manage multiple shipments efficiently from a mobile device. |
| Importers & Consignees | Receive timely updates on shipment status, arrivals, and exceptions. Quick clarification of delivery details and improved visibility across inbound logistics operations. |
| Logistics & Supply Chain Managers | Monitor all operational communication in one place. Centralized messaging to coordinate stakeholders and get better control over logistics workflows. |
| Logistics Business Owners | Improves control over shipments, timelines, and exceptions to minimize delays, protect margins, and maintain service reliability. |
How does it work?
Start your work with our Mobile application for logistics using your SeaRates Account details.
Below, you will find the “Chat” section of the menu.
In case you have just started your shipping management, you should collect conversations about your logistics activity.
If you have booked a shipment, start tracking for your cargo, request a freight rate, quote the request, or do anything else on SeaRates.com: There are three tabs in your Mobile Chat — Unassigned, My open, and Solved. This way, you instantly see if there are any new messages unread or already opened to continue the conversation or closed before.
This Chat System in your app centralizes all communication across your partners, providers who carry your cargo, shippers who booked their shipments with you, and any other counterparties of your shipping business.
Also, you can directly contact the SeaRate Support team, who are 24/7 ready to assist you with any logistics needs.
Your own mobile App for logistics
There’s no option to slow communication, get fragmented operational information, or gather limited updates. To maintain high revenue, customer trust, and scalability, consider developing your own mobile application. This way, you can centralize critical logistics interactions, reduce response times, and strengthen control over shipments and all counterparties.
Among our smart chat system, SeaRates Mobile App provides multiple digital tools at once: Container Tracking, Ship Schedules, Request System for shipping and warehousing inquiries, Logistics Explorer, and more will arrive shortly! Your custom Mobile App will contain all the tailored solutions you would like to include.
Ensure more predictable delivery performance with 24/7 visibility and timely responses to operational risks, all from your phone.
Fill out the Request form to tell us what you need, or write to us at [email protected] for a digital freight management solution that is specifically designed for your needs.
