To book a freight rate, please select:

  • type of delivery (sea, air, road or rail) and best option to fit;
  • city of departure and arrival;
  • quantity of cargo.

Click on "Search." From rates on offer, please choose the desired option and click on it. Then enter details about the cargo and create your booking. SeaRates support team will contact and guide you further.

You may view the booking in section "Virtual Office" – "Customer Control Panel" – "Bookings list." A route receipt with the booking number will be sent to your email address. You can also download an invoice from the Customer Control Panel and see it’s status "Paid” or “Unpaid”.

Your booking information is available in “Virtual office” – “Customer Control Panel” – “Bookings list”. Here, you may access following details:

  • booking number;
  • Перевозчик
  • route;
  • transit time;
  • price;
  • Регистрация анкеты.
  • shipper’s and consignee’s details;
  • Информация профиля

If you made a mistake in the request, simply delete it in the "Requests" tab in the virtual office and create a new one.

If the manager has already contacted you, you can change the conditions with him directly in the chat.

SeaRates принимает различные способы оплаты. Вы можете найти информацию в своем подтверждении бронирования, получить свой счет и оплатить онлайн с помощью кредитной карты или банковским переводом.

Even if you do not make a payment, your request and booking will be saved and passed to the manager who will contact you. Your request will exist until you pay it, cancel or expire the validity of the booking.

For Online payment. Contact our manager and it will take a few moments to create your personal direct payment link.

For Invoice payment. Contact our manager or send us e-mail with following information: Your name, your company name, legal address, phone number, e-mail and VAT number.

In both cases, you will contact the manager who will help you completely.

SeaRates has both a mobile version of the site and a mobile application. You can make a booking, following the same way, as on the full version of the site - directly from the search platform.

You can download the SeaRates application on Apple or Android devices for free.

If you made a mistake in the request, simply delete it in the "Requests" tab in the virtual office and create a new one.

If the manager has already contacted you, you can change the conditions with him directly in the chat.

SeaRates has both a mobile version of the site and a mobile application. You can make a booking, following the same way, as on the full version of the site - directly from the search platform.

You can download the SeaRates application on Apple or Android devices for free.

You can click on “REFERENCES” in the top menu and select Shipping Lines, where you will find the box with Terminal A and Terminal B. Enter the terminals you need to ship and search for the carriers. The shipping lines serving between selected ports will be shown. You can check if the shipping line will call to the particular port and change search input from the same window. You can also click on the carrier image to study the details of the carrier. Otherwise, you can select the “Terminal Search” from PRODUCTS and can find the Shipping Line at the available ports.
Click on “REFERENCES” in our main page and choose World Sea Ports. You will find the search box. Select the country for which you need to find the container terminal. Click “Search” and you will find the markers in yellow and blue color. Blue markings mean the available container terminals in the selected country. Yellow markings mean all available sea ports in the selected country.
Simply go to OUR APPS tap in the Menu on Top and choose Sched application. There you can choose type of transport and route – and check all nearest dates for regular or rare services.
Когда вы отправляете запрос на отправку, вы можете ввести любую конкретную информацию в поле «Сведения о доставке». После того как вы получили подтверждение букинга, мы свяжемся с Вами для обсуждения деталей.
With SeaRates you have a unique opportunity to send cargoes of any volumes, even a small parcels. We unite opportunities of air operators, LCL/LTL/LWL operators as well as courier services, so that any package can be delivered with the cheapest cost and fastest route. Here, consolidation means finding a place in a container/truck/wagon along with the other shippers. You can find the rate in appropriate section of Логистический поисковик and directly from there chat with the agent who is dealing with a parcel shipment on your route.
Either you can Запросить контейнер and receive a due support on your route. One of our Support Team managers will contact you to confirm the dates and proceed for the shipment.
Абсолютно ничем. После добавления запроса вы себя ничем не обязываете.
Для любого бизнеса на нашем сайте - вы имеете дело с SeaRates, и мы обязуемся организовать доставку или любую другую услугу и защитить вас от мошенничества, шантажа и дополнительных сборов.
Мы настоятельно рекомендуем вам заказать страховку у вашей местной страховой компании или заказать ее через поддержку SeaRates, чтобы убедиться, что вы полностью покрыты на всех этапах перевозки.
Чтобы изменить или редактировать ваши запросы перейдите Virtual Office - my shipping posts.
Время от времени это может происходить в зависимости от типа загрузки, местоположения и правильной информации. Это часто случается с более экзотическими местами назначения или специальными партиями. В таких случаях вы всегда можете напрямую связаться с командой поддержки SeaRates.
Вы можете найти подробное описание стоимости на вкладке «Детали» или в электронном письме с подтверждением. В случае прямых запросов подробная информация будет предоставлена лично Вашим персональным менеджером.
Да, Вы можете просто отменить/изменить букинг в своем Кабинете на сайте. Также Вы можете связаться с Вашим персональным менеджером или нашей Службой Поддержки для совершения этих действий.
Как только Вы закончили процесс оформления букинга, перед Вами появится окно подтверждения. В этом окне будут отражены все детали букинга, в том числе его номер, так что Вы сможете проверить подтверждение онлайн в своем личном Кабинете на сайте. Также Вы получите подтверждающий е-мейл, содержащий все сведения о букинге, таким образом эта информация всегда будет под рукой. После создания букинга менеджер из Службы Поддержки свяжется с Вами, чтобы помочь с каждым шагом процесса отгрузки.

In case of FCL container shipment

  1. Address of loading - the point from where the cargo has to be picked up
  2. Address of discharge - the point where the cargo has to be dropped
  3. Container type
  4. Commodity - as much Information about the cargo as possible (weight, volume, regime requirements, other characteristics)
  5. Date of loading: the date when the cargo will be packed and ready to ship
  6. Rate idea if any
  7. Contact details on loading and discharge respectively.
  8. Shipping instructions (Shipper’s Company Name, Consignee’s Company Name – for drawing the shipping documents)

In case of LCL Consolidated Shipment

  1. Address of loading - the point from where the cargo has to be picked up
  2. Address of discharge - the point where the cargo has to be dropped
  3. Container type
  4. Commodity - as much Information about the cargo as possible (weight, volume, regime requirements, other characteristics)
  5. Date of loading: the date when the cargo will be packed and ready to ship
  6. Rate idea if any
  7. Contact details on loading and discharge respectively.
  8. Shipping instructions (Shipper’s Company Name, Consignee’s Company Name – for drawing the shipping documents)
  9. Type of packing

In case of hazardous cargo

  1. Address of loading - the point from where the cargo has to be picked up
  2. Address of discharge - the point where the cargo has to be dropped
  3. Container type
  4. Commodity - as much Information about the cargo as possible (weight, volume, regime requirements, other characteristics)
  5. Date of loading: the date when the cargo will be packed and ready to ship
  6. Rate idea if any
  7. Contact details on loading and discharge respectively.
  8. Shipping instructions (Shipper’s Company Name, Consignee’s Company Name – for drawing the shipping documents)
  9. MSDS file or UN number of the cargo.

In case of bulk cargo

  1. Charterers' name/background/recently fixed vessel's names
  2. Laydays/cancelling
  3. Delivery place
  4. Cargo name, its quantity and package if any
  5. From which date could cargo be ready at loading port?
  6. Loading/discharging rates (metric tons per day)
  7. Desirable charterers' freight level
  8. If any restrictions at both loading and discharging ports

The standard components are as follows:

In case of Door To Port shipment:

  1. Inland transportation (Road or Rail transportation)
  2. Port (Airport)
  3. Sea (Air) freight

In case of Door To Door shipment

  1. Inland transportation (Road or Rail transportation)
  2. Port (Airport)
  3. Sea (Air) freight
  4. Port (Airport) Charges
  5. Inland transportation (Road or Rail transportation)

In case of trucking – you have only road freight + border documentation.
In case of rail delivery – you have Station-To-Station delivery together with intermediary station charges

In case of Port To Door shipment

  1. Sea (Air) freight
  2. Port (Airport) Charges
  3. Inland transportation (Road or Rail transportation)

In case of Port To Port Shipment

  1. Sea (Air) freight

Additionally you should pay attention to restuffing (if any), freetime of truck standing, standard storage / demurrage / detention conditions and any particular documentation fees.

  1. Firstly, recommend to use SeaRates’ agents to avoid such disputes. SeaRates is well established with experienced, reputed and reliable partners. Choose only agents with highest ranking.
  2. Recommend to approach freight forwarding agent to know the cause and try to solve it smoothly.
  3. Strongly recommend to use local insurance company in accordance with cargo insurance and to tackle all cargo transportation disputes easily.
  4. If any claim to an agent at SeaRates – send all details of the matter to support@searates.com.
  5. Manage freight claims starts before you start shipping: choosing the right amount of freight insurance and freight liability. Be aware of the extent of the motor carrier’s liability for freight loss under the applicable law and the extent that the motor carrier’s freight insurance provides protection for that liability.
  6. Appoint a representative in lawsuits concerning compensations for loss, damage, arrest or late delivery of cargo, cargo delivery to consignee. File the Freight Claims ASAP.
  7. In case Freight liability or Carrier liability, Shipper needs the following documents to Freight claim:
    1. Delivery receipt of the shipment to the carrier in good condition;
    2. Delivery receipt of the shipment to the consignee short, in damaged condition, or unreasonably late; and
    3. The amount of damages incurred proved by payment notices.
  8. If your shipment is covered by additional freight insurance:
    1. You will be required to provide proof of value and proof of loss
    2. Claims are typically paid within 30 days
    3. You are not required to prove carrier negligence
  1. SeaRates solely act as an intermediary between you and the carriers, transmitting the details of your booking to the relevant shipping service provider and sending you a confirmation email for and on behalf of the shipping service provider.
  2. Cargo insurance should not be included. Strongly recommend to use local insurance company to insure. And assure that your freight is properly insured with carrier or outside insurance agency.
  3. Invoiced amount in USD should be prepaid.
  4. AGENTs are not allowed to send phone / email or other contact information in the chat; any information about his company or hidden advertising, until the CUSTOMER accepts the offer.
  5. The algorithm of the CUSTOMER's work in the SeaRates Chat

You can check the customs charges by using application Export Calculator. It automatically calculates the customs charges together with other logistics costs.

  1. Click on APPs in our Menu and select the application Export Calculator under the category - For Shippers.
  2. Enter the name of the commodity, place of loading, place of discharge.
  3. Select the mode of transport and you will find out the customs charges for your cargo.

Yes, you can calculate the exact amount of demurrage/storage/detention using “Demurrage & Storage” calculator.

  1. Click on References in our Menu and select “Demurrage & Storage” under the category-calculator.
  2. Fill in the boxes as per the data provided by your carrier.
  3. You will find the exact charges for demurrage/storage/detention.

Yes, you can sell your problematic/abandoned cargo using application Sell Product Tab.

  1. Click on Solutions in our main page and select the Sell Product under the category – Trade Overseas.
  2. Select category, enter the name, weight, value of the commodity and advertise it on our website. Check “Uncollected or abandoned” during adding the product.
  3. You will receive a notification in your e-mail, if you have any response for your advertised product.
  4. Sell your product to the buyer using our module and relieve yourself from burden of finding the potential buyers.

Simply enter place of loading and unloading in the given box. Select the type of container according to the weight of cargo. Click “Find quote / Search” and you will have the page with Rates, where you can compare the rates accordingly for air, road, rail and ocean delivery. For example: Chennai, India to Houston, United States. You will have the rate from Port To Door for two carriers. Choose any one option by clicking on it. Then select the type of service, you need (Port To Port or Door To Door). Check out for the transit time and click on the “next” button. See the details of your shipment and do the booking. Enter the promocode if you have and find an offer. Our agent will contact you to confirm the booking and you are ready to ship! Same procedures applicable to other modes of transport also.
Note: if you don’t find a quote, click on “Rate Request” on the Platform, or Request a Quote on the main page, and you will have our Support Team to help you with the shipment immediately.

You can find a rate in Logistics Explorer for FCL by following these four simple steps

  1. Come to our home page and click on Sea.
  2. Help for Shippers
  3. Put in the place of loading and discharge accordingly.
  4. Click on 20'St Container and choose the type of container.
  5. Click on Find a quote.

The site will then direct you to Platform page where you will be shown the rate, route and transit time for the shipment. If you see “No Rate”– this means no one from existing forwarders in the Network has added a valid rate on this route. Simply press “Rate Request” to get the most competitive offer on the current month.

You can find a rate in Logistics Explorer for LCL by following these five simple steps

  1. Come to our home page and click on Sea.
  2. Help for Shippers
  3. Put in the place of loading and discharge according to your inquiry.
  4. Click on 20'St Container and choose Boxes/Crates there.
  5. Put in the cargo information.
  6. Click on Find a quote.

The site will then direct you to Platform page where you will be shown the rate, route and transit time for t shipment. If you see “No Rate”– this means no one from existing forwarders in the Network has added a valid rate on this rout Simply press “Rate Request” to get the most competitive offer on the current month.

You can find a rate in Logistics Explorer for LCL by following these five simple steps

  1. Come to our home page and click on Road.
  2. Help for Shippers
  3. Put in the place of loading and discharge according to your inquiry.
  4. Click on 40'St Container, choose Truck & Trailer
  5. Input cargo information
  6. Click on Find a quote

The site will then direct you to Platform page where you will be shown the rate, route and transit time for th shipment. If you see “No Rate”– this means no one from existing forwarders in the Network has added a valid rate on this route Simply press “Rate Request” to get the most competitive offer on the current month.

You can find a rate in Logistics Explorer for LTL by following these five simple steps

  1. Come to our home page and click on Road.
  2. Help for Shippers
  3. Put in the place of loading and discharge according to your inquiry.
  4. Click on 40'St Container and choose Boxes/Crates there.
  5. Put in the cargo information.
  6. Click on Find a quote.

The site will then direct you to Platform page where you will be shown the rate, route and transit time for the shipment. If you see “No Rate”– this means no one from existing forwarders in the Network has added a valid rate on this route. Simply press “Rate Request” to get the most competitive offer on the current month.

  1. Enter the place of loading and place of discharge in the search box and select the type of container you need, click on “Find Quote”, you will find the quote depending on the carrier.
  2. Click on the image of the carrier you wish to ship and you will enter the tab with complete details of the shipment.
  3. To find Port -to -Port rate, deselect the “Origin and Destination” option. You will find the rates for Port-to-Port service.
  1. Enter the place of loading and place of discharge in the search box and select the type of container you need, click on “Find Quote”, you will find the quote depending on the carrier.
  2. Click on the image of the carrier you wish to ship and you will enter the tab with complete details of the shipment.
  3. To find Door-to-Port rate, select the “Origin” and “Ocean Rate” option. Deselect the “Destination” option. You will find the rates for Door-to-Port service.
  1. Enter the place of loading and place of discharge in the search box and select the type of container you need, click on “Find Quote”, you will find the quote depending on the carrier.
  2. Click on the image of the carrier you wish to ship and you will enter the tab with complete details of the shipment.
  3. To find Port-to-Door rate, select the “Ocean Rate” and “Destination” option. Deselect the “Origin” option. You will find the rates for Port-to- Door service.
  1. Enter the place of loading and place of discharge in the search box and select the type of container you need, click on “Find Quote”, you will find the quote depending on the carrier.
  2. Click on the image of the carrier you wish to ship and you will enter the tab with complete details of the shipment.
  3. To find Door-to-Door rate, select all the options such as Origin, Ocean Rate, Destination. You will find the rates for Door-to-Door service.

You can find a rate in Logistics Explorer for Break Bulk by following these five simple steps

  1. Come to our home page and click on Sea.
  2. Help for Shippers
  3. Put in the place of loading and discharge accordingly.
  4. Click on 20'St Container and choose Bulk/Break Bulk.
  5. Put in information like the type of vessel you need, the DWT (Dead Weight Tonnage) and the cargo weight Click on Find Quote.

The site will then direct you to Platform page where you will be shown the rate, route and transit time for the shipment. If you see “No Rate”– this means no one from existing forwarders in the Network has added a valid rate on this route. Simply press “Rate Request” to get the most competitive offer on the current month.

You can find a rate in Logistics Explorer for River by following these seven simple steps

  1. Come to our home page and click on Sea.
  2. Help for Shippers
  3. Put in the place of loading and discharge accordingly.
  4. Click on 20'St Container and choose the type of container you need.
  5. Click on Find Quote.
  6. Once you reach the page where it shows you the price click on the price that you need.
  7. Choose the origin or destination depending on which side requires the river transport
  8. Click on the place of discharge and in the cost breakdown it will show you the cost of river transport.

You will be shown the rate, route and transit time for the shipment. If you see “No Rate”– this means no one from existing forwarders in the Network has added a valid rate on this route. Simply press “Rate Request” to get the most competitive offer on the current month.

You can find a multimodal rates in Logistics Explorer for dry-ports by following these seven simple steps

  1. Come to our home page and click on Sea.
  2. Help for Shippers
  3. Put in the place of loading and discharge accordingly.
  4. Click on 20'St Container and choose the type of container you need.
  5. Click on Find Quote.
  6. Once you reach the page where it shows you the price click on the price that you need.
  7. Choose the origin or destination depending on which side requires the combined transport
  8. Click on the place of discharge and in the cost breakdown it will show you the cost of combined transport.

You will be shown the rate, route and transit time for the shipment. If you see “No Rate”– this means no one from existing forwarders in the Network has added a valid rate on this route. Simply press “Rate Request” to get the most competitive offer on the current month.

Logistics Explorer makes it easy to get a rate for air delivery, you just have to fill the fields of the application with the required information.

After choosing Air Freight, add the place of loading and the place of discharge, and in the last field choose your commodity, and provide the quantity, weight and the dimensions of your cargo, then click Ok and Find Quote.

Logistics Explorer makes it easy to get a rate for Rail delivery, You just have to fill the fields of the application with the required information.

Choose Rail Transport and provide the place of loading and discharge. On the third field choose if you want a container platform or a wagon, after that provide the type of commodity and the type of container or the type of wagons you want to use in your shipment, then click Ok and Find Quote.

You can easily find a rate for Oversized delivery using our Platform. Choose Oversized Delivery, then add your loading and discharge places.

After that provide the dimensions and weight of your cargo and choose the method of shipment that you want to use according to your needs.

You can choose between these options (Flat Rack Shipping, Roll-On Roll-Off (RoRo) and Lift-On Lift-Off (LoLo)). Then click Ok and Find Quote.

If you cannot find your rate on Logistics Explorer simply come back to the home page and click on the Request a Quote button and put in the information that is asked there. The request you post will be visible to all offices and they will start working on it and give you a quote asap.

To book a freight rate, please select:

  • type of delivery (sea, air, road or rail) and best option to fit;
  • city of departure and arrival;
  • quantity of cargo.

Click on "Search." From rates on offer, please choose the desired option and click on it. Then enter details about the cargo and create your booking. SeaRates support team will contact and guide you further.

You may view the booking in section "Virtual Office" – "Customer Control Panel" – "Bookings list." A route receipt with the booking number will be sent to your email address. You can also download an invoice from the Customer Control Panel and see it’s status "Paid” or “Unpaid”.

Your booking information is available in “Virtual office” – “Customer Control Panel” – “Bookings list”. Here, you may access following details:

  • booking number;
  • Перевозчик
  • route;
  • transit time;
  • price;
  • Регистрация анкеты.
  • shipper’s and consignee’s details;
  • Информация профиля

Все цены на платформе были добавлены нами, либо нашими проверенными партнерами по всему миру – профессиональными логистическими компаниями. Мы содержим их в актуальном и обновленном состоянии. Все букинги сделанные через платформу, должны быть подтверждены Вашим персональным менеджером.

Вы можете уточнить Ваши поиск, нажав кнопку «Расширенный поиск» и внося необходимые изменения.

Вы можете уточнить Ваши поиск, нажав кнопку «Расширенный поиск» и внося необходимые изменения. Портовые расходы, импортное/экспортное оформление, наземная доставка, любые виды перегрузок внутри страны и т.п. Вы можете увидеть полный список, отметив расходы, и нажав кнопку «Детали». Вы можете уточнить свой запрос и обсудить необходимые услуги с Вашим персональным менеджером после размещения букинга.

Нет. После создания букинга Вы будете связаны с Вашим персональным менеджером, который еще раз оговорит с Вами все детали Вашей перевозки, и только после полного понимания Ваших нужд, отправит Вам счет или ссылку на оплату.

The local charges are displayed on our Logistics Explorer Platform, you just need to select origin and destination after choosing your rate as shown in the image below, and then click on the port that you need the local charges of and you will be provided with a complete cost breakdown with all the components included in the price.

Help for Shippers

Find the “PRODUCTS” Tab on our website and click on the Container Tracking. The page for search appears. Enter the container number or shipment number. Select the carrier if you know, and search to track your container. You will get the location of the container along with carrier’s details, status, transshipments, ETD and ETA. You can also find If any other queries, contact us from the same window.

Also you can use additional features of Container Tracking App:

Help for Shippers

Subscribe on email notifications from Tracking to receive regular notification of status change

Copy and share link to easily let other parties know about real location of the cargo.

Request a rate for same route delivery directly from the same window and get the best offer.

Find the ”PRODUCTS” tab and click on the Load Calculator. Then Select the transport type as per your needs and click on the “Next”. Select the package type according to how your commodity is packed. Click “Next” and enter the dimensions of the selected type of package, you can also add the required cargo you need to load. Select the color optionally and click “Next”. Then select or deselect cargo palletizing and click on “Next”. The system will automatically suggest you the container type; if you wish to select the container yourself - click on the second option and do. Click “Next” to see the summary of the chosen specifications. If something is wrong – you can correct it by clicking “Back” button. Then push up the “Next” button to get the stuffing result. You will find the precise way to arrange the goods accordingly to the dimensions, with step by step process to load the goods. You can save the result by clicking “Export” button. Later you can import the file to see the results instantly without entering the details again.

If you have any queries, please contact us from the same page.

Distances and time is a database of information unlike any other logistics application. It has collective information from several shipping lines and nautical agencies, which we have gathered for over the span of 10 years, as well as 12 million maritime routes, tailor-made by SeaRates team. This information is updated on a monthly basis.

Help for Shippers

Export calculator is an application to calculate the rate, route and transit time for shipping of your commodity Inclusive of the price of the commodity itself by simply entering the place of loading and discharge, commodity name and type of transport. However, if you are a trader and you are looking to get Export Calculator for your website - it’s an easy way to show your visitors the final offer for purchasing the cargo from your website with the cost of shipping which is added to the network by our trusted agents.

Geo Location in Virtual office is a place to identify and display the geographic location of an object in real time on Google Map. Geo location automatically calls the position of the truck, vessel or wagon changes each time. Can easily track and monitor your cargo in any mode of transport (sea/rail/road/air), or find available transport for the fastest booking.

SeaRates chat is a messenger, designed especially for international transportations needs to give you utmost comfort and to easily get you in touch with some of the best freight agents out there. You can open chat by clicking on the chat button on the request you have created. You will be contacted on the chat and quoted within 24 hours since created the request, so please be a little patient. Once you have received a quote, you will have the choice of either accepting the price or rejecting it. Once you have accepted the price a house bill of lading will be issued by SeaRates system for your booking. Once that is done, work on your shipment will begin. Here is what your request looks like for reference.

Help for Shippers
  1. accept a public agreement
  2. upload company documents (registration certificate, VAT payer certificate), enter bank details
  3. communicate in a chat with the Agent before sending the price offer, clarify all the necessary questions
  4. if the CUSTOMER does not answer in the chat, the server will automatically make a call to his phone with the message "You are waiting for the manager in the chat to complete the transaction." If you can not enter the chat right now - press 1. In this case, after your return to the chat later the manager will be notified automatically
  5. after clarifying all the issues and accepting the Agent's price offer, it is allowed to exchange contact information. The transaction will be assigned a unique booking number, which can be tracked in the SeaRates system, and it will also be the bill of lading number for this transaction
  6. in your Control Panel (and also the Agent on his Panel), a transaction will automatically be created for this shipment, to which the draft of the bill of lading will be attached (Appendix 2 to the contract) and invoice will be automatically created and sent to you on the e-mail for prepayment (Appendix 1 to this contract)
  7. after the transportation is completed. The chat remains open and you can leave a feedback about the service of the Agent that will be visible to other Shippers. Each completed transaction increases your ranking as an active shipper for SeaRates and attract best Agents with the highest ranking to quote you

По умолчанию все облагаемые местными налогами расходы включены в стоимость. Это может зависеть от условий перевозки и отличаться в разных странах. В любом случае информация будет подтверждена Вашим персональным менеджером.

Нет, мы не взымаем таких сборов. Все наши услуги всегда включены в цену.

Безусловно. В SeaRates существует гибкая система скидок, доступная для активных грузоотправителей и долгосрочных клиентов.

Обработка платежей, совершенных через банки, как правило может занимать до трех банковских дней. Вы всегда можете связаться с нашей Службой Поддержки или Вашим персональным менеджером и предоставить банковскую выписку в случае возникновения каких-либо задержек.

SeaRates принимает различные способы оплаты. Вы можете найти информацию в своем подтверждении бронирования, получить свой счет и оплатить онлайн с помощью кредитной карты или банковским переводом.

SeaRates не требует авансовых платежей или депозитов для создания букингов. Тем не менее, перед тем как процесс доставки начнется, стандартные правила SeaRates предусматривают 100% предоплату за услуги. Если же Вы работаете с нами на специальных условиях или же имеете договоренность с Вашим персональным менеджером, Вы можете использовать Ваш промо-код для получения специальных условий по оплате либо скидки.

Even if you do not make a payment, your request and booking will be saved and passed to the manager who will contact you. Your request will exist until you pay it, cancel or expire the validity of the booking.

For Online payment. Contact our manager and it will take a few moments to create your personal direct payment link.

For Invoice payment. Contact our manager or send us e-mail with following information: Your name, your company name, legal address, phone number, e-mail and VAT number.

In both cases, you will contact the manager who will help you completely.

SeaRates Virtual Office is a unique place to help you organize your shipments, bookings, schedules, partners, subscriptions and auxiliary information. There are several features that you can use to make the logistics part of your business much more efficient. Here is some short information about each tool present in the virtual office.

  1. Profile: Your profile page in the virtual office is your identity on SeaRates so keep it professional and as informative as possible. Here your company details can be found, here you can manage your company documents, see company status and customer access priority. In addition, you manage partners and subscriptions here.
  2. Inbox: This is where you can access your chat history and see new messages and offers.
  3. Shipments: This is where you can check your previous shipments and requests and arrange them.
  4. Logistics maps: This is a place for you to check the availability of existing available transport, either ships, or trucks and wagons, as a latest posts of trending carriers.
  5. Customer Control Panel: This is where you can manage your bookings, invoices, any documentation concerned, see full picture of your shipments and finance information. Easily create new bookings from this menu and deliver them to your favorite carriers.
  6. Track and Trace: This tool shows you information about position of your shipments in current moment of time.
  7. My Products: This is where you can add and manage any products that you wish to be added and displayed on our website. If you are a member of VIP Shippers Club – you can promote your products on SeaRates and hundreds affiliated websites and get many other features to raise your sales.
  8. My Apps: This is where you can check the various applications of SeaRates, which you have subscribed to or purchased.
  9. Managers: Here you can see, add, edit and remove managers in your Company who should have access to the system and arrange your business processes.
  10. Calendar: An essential tool synchronized with Google Calendar to add and manage events to make the most of your time here.
Help for Shippers

It is pretty simple to find your bookings, here’s how click on the small cloud icon on the menu bar on the top of your screen

Help for Shippers

this will take you to your own Virtual Office. There you can click on Customer Control Panel option on the side bar to the left of your screen, click on My Bookings and then click on Booking List and then you will be shown all your previous bookings it looks like this.

Help for Shippers

From here you can edit, collect and manage all information and documents about your shipments.

  1. Login to your account using your Username and password.
  2. You will be logged in. You will find a tag with cloud. Help for Shippers Click on the cloud and you will enter into the Virtual Office.
  3. You will find various options under the menu on the left side. Click on the option.
  4. Help for Shippers
  5. There you will find out your requests and all details about them.
  6. You can also chat with the Support Manager there by clicking on the chat button. You can request for a new quote by clicking on Request a Quote on the Top.
  1. Login to your account using your Username and password.
  2. You will be logged in. You will find a tag with cloud. Help for Shippers Click on the cloud and you will enter into the Virtual Office.
  3. You will find various options under the Menu on the left side. Click on the option Customer Control Panel.
  4. You will find out the invoices you have sent to the customers along with due dates, bank details.
  1. Login to your account using your Username and password.
  2. You will be logged in. You will find a tag with cloud. Help for Shippers Click on the cloud and you will enter into the Virtual Office.
  3. You will find various options under the Menu on the left side. Click on the option Track and Trace.
  4. Help for Shippers
  5. Then click on Upgrade on the above question. The new page will open with the Container Tracking app.
  6. Enter Container Number, Shipping Line (optionally) and press Search for the exact location of the container. You will find the position of the container on the map.
  1. Login to your account using your Username and password.
  2. You will be logged in. You will find a tag with cloud. Help for Shippers Click on the cloud and you will enter into the Virtual Office.
  3. You will find various options under the Menu on the left side. Click on the Profile. Your profile page will appear along with Requests, About, Partners and Documents.
  4. Click on the Partners Above to see them. Search for the Partners, check their profiles and subscribe to their rates to help you out with the shipments for the corresponding countries.
  1. Sign in into your account.
  2. Help for Shippers
  3. Enter Virtual Office by clicking cloud icon in top Menu bar.

  4. Help for Shippers
  5. In Virtual Office, you can find menu list on the left.
  6. Help for Shippers
  7. Enter the Mailbox by clicking Inbox in the Menu List.
  8. Help for Shippers
    • Mailbox will appear on the right. You can find all your rate requests and conversations
    • You can filter it by country wise by selecting specific country
    • You also can use search option to filter by Request number, Port of Loading (From) and Port of Discharge (To), Loads, Transport and so on.
    Help for Shippers
  1. Sign in to your account.
  2. Enter the Virtual Office by clicking cloud icon in our Homepage.

  3. Help for Shippers
  4. In Virtual Office, you can find menu list on the left.
  5. Enter Select My Products in the menu to add and advertise your products.
  6. Help for Shippers
  7. Your products will be listed here. If you are a member of VIP Shippers Club – your products will also be advertised on SeaRates main page and Product Directory. You can also add new roducts by selecting Add New Product from SOLUTIONS tab in the Menu bar
  8. Help for Shippers
  9. You can select category and press next to add more information about products: Name, Image, Incoterm, Price, Place of loading, Quantity, Container type and so on.
  10. Finally click Submit to start listing of your products and allow buyers find them.
  1. Sign in to your account.
  2. Enter the Virtual Office by clicking cloud icon in our Homepage.

  3. Help for Shippers
  4. In Virtual Office, you can find menu list on the left.
  5. Select PROFILE tab in the menu and select PARTNERS tab on the right side.
  6. Help for Shippers
  7. Select Find Partners tab to find and subscribe new partners. Agents and other profile types will be listed.

  8. Help for Shippers
  9. Select Required Partners
  10. Help for Shippers
  11. Click Subscribe and customize routes/transport to find and use their rates in your website for your benefit.
  12. Help for Shippers

Чтобы изменить Ваше имя, перейдите в «Мой профиль», в раздел «Настройки». Убедитесь, что Ваши настройки сохранены.

Чтобы восстановить пароль, нажмите «Вход» в верхнем меню справа, затем нажмите «Сбросить пароль». На Ваш электронный адрес Вы получите дальнейшие инструкции.

Если при добавлении фотографии страница выдает ошибку, скорее всего Вы пытаетесь загрузить изображение в неприемлимом формате, либо же размер файла превышает 2МБ. В этом случае уменьшите фотографию и убедитесь, что формат соответсвует одному из следующих: gif, jpeg, tiff, bmp or png. Если Вы видите серое поле вместо Вашей загруженной фотографии, скорее всего имеют место неполадки с интернет-соединением и Вам стоит попробовать позже. Либо попробуйте обновить страницу.

Вы можете изменить личную информаци, в том числе Ваше имя и информацию о компании, в разделе «Настройки».

SeaRates может ограничить, приостановить или деактивировать работу вашего аккаунта, если будут нарушены правила компании.

Ваш аккаунт может быть временно отключена из-за вашей скорости ответа или скорости принятия. Чтобы активировать свой аккаунт в этом случае, пожалуйста, следуйте инструкциям в письме, которое вы получили.

Ваша учетная запись может быть деактивирована во время обзора отзывов и счетов. Отзывы являются частью условий по укреплению доверия сообщества и соблюдения условий предоставления услуг.

Это может произойти как без, так и с прямым уведомлением Вас:

  • Ваш аккаунт может быть деактивирован или приостановлен.
  • Вы можете не получить доступ к платформе, вашему аккаунту или его содержимому, а так же получить помощь от компании SeaRates.

Вы можете просмотреть свои регистрационные данные кликнув по своему имени в верхней части сайта.

Вы можете изменить свой пароль в разделе "Настройки" - "Изменить пароль".

Возможно, другие пользователи, при попытке восстановить пароль ошиблись в написании своего логина или адреса e-mail и письмо по ошибке пришло к вам. Проигнорируйте это письмо, если считаете, что оно послано вам ошибочно.

Ваш аккаунт и страница хранятся шесть месяцев с даты вашего последнего посещения. За месяц до удаления вам придёт предупреждение. Таким образом, чтобы ваш аккаунт и анкета оставались на сервере, достаточно иногда заглядывать к нам.

1. Press and select countries to generate and download the prepared table.

2. Your browser may ask you for permission to download the file. Please confirm - it is safe and necessary for further work.

3. Open .xls file - You are able to quickly multiply you rates for different directions

PORT FROM - Enter all the ports of departure to which the same rates applies, into one cell separated by commas.

COUNTRY FROM - Enter standard 2-letter country code of departure (ISO 3166-1 alpha-2).

PORT TO - Enter all the ports of arrival to which the same rates applies, into one cell separated by commas.

COUNTRY TO - Enter standard 2-letter country code of arrival (ISO 3166-1 alpha-2).

SEALINE - Select a shipping line that offers container transportation services.

CURRENCY - Select in which currency the price is specified.

20 ST / 40 HQ / 40 ST - Specify shipping prices for each type of container.

VALID DATE FROM - Specify the date on which your tariffs will be relevant (DD.MM.YYYY).

VALID DATE TO - Specify the date when your tariffs will no longer be relevant (DD.MM.YYYY).

THC EXP - Write YES if Export Terminal Handling Charges are included. Write NO if not included.

THC IMP - Write YES if Import Terminal Handling Charges are included. Write NO if not included.

TRANSIT TIME - If it possible, enter approximate transit time (example: 24 days; 24 d; 24).

4. When ready, save .xls file and import it on this page. This way your data will be automatically added to the system

Purchasing membership to the VIP shippers club gives you access to several benefits, you are considered one of our respected partners and all of your shipping needs will be taken care of by SeaRates and our partners. You will be provided 24/7 support by our team. Your cargo will be advertised on our website which will in turn help you to efficiently promote your commodity. In details you are getting:

  • Product showcase
  • Direct promotion
  • Customizations
  • Up-to-date shipping rates
  • Экспорт Калькулятор
  • Грузовой калькулятор
  • Трекинг контейнеров
  • 24/7 Support
  • Personal manager
  • Мой кабинет
  • Carrier verifications
  • Premium priority

Yes, you can and there are two ways to do so.

  1. You can click on the Solutions button on the menu bar and click on Sell Product under the title Trade Overseas.
  2. You can click on Solutions Button on the menu bar and then click on VIP Shippers Club under the title membership. Once you purchase membership to the VIP shippers Club you will be allowed to promote your product on SeaRates and also allow you several other benefits as listed on this page.

As you might know SeaRates is a platform for shippers to come and calculate the price of shipping their cargo to any point on the map. We have about 20 000 visitors every day and that is approximately the same number of people who will be looking at your product post since it will be shown on the home page of SeaRates and in our product directory. We cannot give you an exact number as to how many potential buyers you can get by posting a product since there are several factors involved in the process for example the price of product per unit and the shipping costs, the interest of the visitors in your product, presentation of the product etc.

Shipper’s ranking is the rating of the Shipper on our website based on his activity on our website. Ranking is based on the amount of products/commodities, he will advertise on our website as well as successful deals done and positive reviews owned. You will get exclusive offers and discounts for your shipping, if you have more products promoting through our website. Higher the ranking, better will be the offer for your shipping.

Benefits:

  1. You will find potential buyers easily and can increase your sales.
  2. You will have access to the carriers and you can ship accordingly.
  3. You will get exclusive offers and discounts, if you are regular shipper.
  4. You will have access to all our applications and can analyze the market easily.
  5. Your Personal Manager will keep you updated about the latest offers, news and will notify you, if any changes.
  1. First of all you have to become member in VIP Shipper’s Club.
  2. Promote and advertise your products on our website to find more buyers.
  3. Promote your products and attract customers using Export Calculator on your website.
  4. Make safe and secure shipments with SeaRates, local as well as International transportation.

SeaRates является крупнейшим цифровым поставщиком логистических услуг. SeaRates видит свою ответственность в том, чтобы доставлять грузы в срок, минимизируя затраты на всех этапах перевозки. Наше видение — фокусироваться на увеличении доходов наших клиентов, на действиях, которые помогут трейдерам значительно расширить географию своих продаж, а также на обязательстве по увеличению доходов акционеров.

Миссия SeaRates — дать своим клиентам лучший инструмент для внешнеторгового бизнеса. Мы стремимся обеспечить не только современный качественный сервис с большой географией покрытия, но и высокую скорость доставки грузов наших клиентов. И во всем, что мы делаем, мы руководствуемся тремя принципами — честность, последовательность и справедливость.

Мы анализируем цены, ведем переговоры с судоходными линиями, авиакомпаниями, ищем новых партнеров, находим компромиссы со всеми участниками рынка, которые формируют стоимость перевозки. Мы делаем все, чтобы максимально снизить стоимость доставки груза.

SeaRates.com — это уникальная платформа, объединяющая системы букирования, алгоритмы бизнес-логики, консолидацию грузов, векторную алгебру, интерполяцию и машинное обучение, с элементами искусственного интеллекта. Данные технологии разработаны нами на протяжении лет и продолжают совершенствоваться. Чтобы соответствовать высоким стандартам обслуживания клиентов, мы всегда будем внедрять самые инновационные технологические разработки. Мы используем простой способ снижения затрат основываясь на принципе “Больше ездишь - меньше платишь”. Мы собираем и отправляем грузы по всему Миру. Такой подход экономит расходы наших клиентов на перевозку грузов, так как все скидки за счет объемов на перевозки от крупнейших судоходных и авиа компаний доступны нашим клиентам.

We use a simple method of reducing costs based on the principle of "Drive more - pay less". We collect and ship goods all over the World. This approach saves our customers' expenses for the transportation of goods, since all discounts due to the volume of traffic from the largest shipping and air companies are available to our customers.

SeaRates.com использует защищенные протоколы. В ходе букировки транспортного средства или обсуждения подробностей перевозки, мы шифруем передаваемые данные, предотвращая возможность получения данной информации третьими лицами.

THIS PUBLIC AGREEMENT made BETWEEN: SEARATES LTD represented by Gilmore Mercieca, having its principal office at Malta, (hereinafter referred to as the “SEARATES”), AND your Company, according to documents and information uploaded to your personal account at www.searates.com, (hereinafter referred to as the “CUSTOMER”), with respect to rendering logistics services and transportation of foreign trade goods, together “Parties“, everyone “Party“, accepted this agreement as follows.

The subject of the present Agreement is international marine intermodal carriage of the Customer’s clients’ foreign trade cargoes.

Under this contract, the Customer agrees with the general provisions and procedures for making quotations on his freight requests, as well as the algorithm for the actual transportation of each of his cargo.

2.1. The Forwarding Agent of the Contractor will undertake to fulfill the carriage of the Customer’s cargoes according to the written instructions of the Customer on the mutually agreed rates, terms and.

2.2. Payment (freight) and any other due rates and fees for carriage of the cargoes for each separate carriage will be set up according to the Forwarding Agent rates in force at the moment of the beginning of the carriage and will be fixed in the corresponding invoices of te Forwarding Agent.

3.1. CUSTOMER confirms and agrees with the provisions of this Agreement that the number of Agents and their location in one area are not specified and can be managed at the discretion of SEARATES.

3.2. CUSTOMER has the opportunity to communicate with the best local SEARATES agents. After agreeing on the detailed information on the delivery (price, date of loading, delivery time, cargo characteristics, demurrage, special conditions, etc.) in the SeaRates Chat it will be possible to confirm to the Agent his offer.

3.3. AGENT is not allowed to send phone/email or other contact information in the chat; any information about his company or hidden advertising, until the CUSTOMER accepts the offer.

3.4. Each chat is stored in the SEARATES system to improve customer support.

3.5. All payments are received directly to the Contractor's Agent, incl. in its national or other currency.

3.6. CUSTOMER should not transfer his contact details in the chat until the Agent provides a quotation. In any case, the CUSTOMER will be denied any other form of communication until the moment when he accepts the price offer of the Agent.

3.7. CUSTOMER must act strictly in accordance with the terms and conditions of this Agreement applicable to him. Violation of the rules, unfair or suspicious activity leads to suspension or blockage of the CUSTOMER profile, and in the end - to the termination of the contract.

3.8. The algorithm of the CUSTOMER's work in the SeaRates Chat

  1. accept a public agreement
  2. upload company documents (registration certificate, VAT payer certificate), enter bank details
  3. communicate in a chat with the Agent before sending the price offer, clarify all the necessary questions
  4. if the CUSTOMER does not answer in the chat, the server will automatically make a call to his phone with the message "You are waiting for the manager in the chat to complete the transaction." If you can not enter the chat right now - press 1. In this case, after your return to the chat later the manager will be notified automatically
  5. after clarifying all the issues and accepting the Agent's price offer, it is allowed to exchange contact information. The transaction will be assigned a unique booking number, which can be tracked in the SeaRates system, and it will also be the bill of lading number for this transaction
  6. in your Control Panel (and also the Agent on his Panel), a transaction will automatically be created for this shipment, to which the draft of the bill of lading will be attached (Appendix 2 to this contract) and invoice will be automatically created and sent to you on the e-mail for prepayment (Appendix 1 to this contract)
  7. after the transportation is completed. The chat remains open and you can leave a feedback about the service of the Agent that will be visible to other Shippers. Each completed transaction increases your ranking as an active shipper for SeaRates and attract best Agents with the highest ranking to quote you

4.1. The Forwarding Agent will fulfill:

  • carriage by sea according to the written instructions of the Customer;
  • release of an empty container for the Customer’s loading;
  • unloading a container loaded with the Customer’s cargo from the truck;
  • loading of the ordered container on board the nearest vessel in the port of shipment;
  • unloading the container from the last vessel in the port (ports) of destination;
  • inland hauliage;
  • other modes of delivery and services.

5.1. Customer via e-mail will inform the Forwarding Agent of the estimated date of shipment and quantity of the shipped cargo in due time at least within 7 days to the planned shipment.

5.2. The Customer will procure fulfillment of any necessary customs procedures in the place of unloading.

5.3. In case of any unforeseen consequences the Customer will be obliged to phone to the Forwarding Agent.

5.4. The Customer will be obliged to present to the Forwarding Agent the documents required to forward the container in the ports of shipment/unshipping.

5.5. The Customer shall pay freight, cargo handling costs and any other mutually agreed payments due to the Forwarding Agent for any and all associated services and works rendered in respect to carriage and handling/ processing of the cargoes according to the tariffs of the Forwarding Agent.

6.1. Сustomer is obliged to prepay for the services provided in a currency agreed with the Contractor's Agent in the chat room. If another currency is not agreed, by default payment in US dollars or Euros is made in 100% amount of the invoiced by the Contractor's Agent. The Сustomer bears all costs associated with bank transfer and any costs in favor of a third party.

7.1. General conditions

7.1.1. A party which engaged the third party to fulfil its obligations under the present Agreement will be responsible to the other party of the Agreement for non-fulfillment or improper fulfillment of the obligations by this third party as for its own acts.

7.1.2. In case of non-fulfillment or improper fulfillment of the obligations under the Agreement by any party, the party at fault will be obliged to recover direct losses born by the other party.

7.2. Liability of the Contractor

7.2.1. Material and legal liability of the Contractor shall be regulated by the corresponding terms and conditions.

7.3. Liability of the Customer

7.3.1. The Customer will be responsible for correct paper works, timely provision to the Forwarding Agent of any required information. In case through the Customer’s fault a container is standing idle in the port or elsewhere, the Customer shall be liable and will pay a fine for the downtime (demurrage) according to the tariffs of the Forwarding Agent. Accordingly this fine will be considered as the integral part of the standard carriage by sea and increase the total amount due to the Forwarding Agent.

8.1. The Contractor may further at its option choose that this Agreement shall be subject to (i) the Law and jurisdiction of the competent court at Customer’s principle place of business, or that of any of its Subsidiaries, or (ii) the law of Customer’s principle place of business, or that of any of its Subsidiaries and arbitration in accordance with such law.

9.1. The present Agreement will come into legal effect from the moment of its undersigning and will be valid without time limitations.

9.2. Any changes and alterations to the present Agreement will be its integral parts and valid only in case they are executed in written confirmation and undersigned by the authorized persons of the both parties.