SeaRates Chat System

Automate 100% of responses to customers’ FAQs and even engage an AI logistics expert in a live chat with your customers for a deeper and more profound response. Integrate the SeaRates Chat System into your company's website as a global logistics encyclopedia with interactive chatbots for your various needs. Discover more about each of them!

Boost quality for client experience

More data — more impact

Have details on the conversation duration, evaluate the work of your operators, and track the satisfaction of your customers and partners in real-time

Know why & what your leads come for

Get reliable analysis on the sources of customer inflows and insights into the most popular queries to customize your services and become more competitive

Keep running quality

Get live and honest feedback based on real-time chats with your customers and partners. Let your customers be in touch with any shifts in the supply chain, enjoying transparency under your brand

Transparency of the sales funnel

Stay ahead of the curve on your customers' freight requests to quickly address any inconveniences and ensure loyalty

Integrated chat across the SeaRates ecosystem

Access the Chat System in the freight networking and logistics partnering. Unified hub across the SeaRates, AirRates, LandRates, and Digital Freight Alliance architecture. Chat platform for transport and logistics management resolves issues on bookings, requests, or other operations in one place for all your counterparties. Keep digitalizing your services and see how chatbots for logistics can transform the supply chain!

AI Assistant

Get your smart logistics companion
for 24/7 lead generation and customer support

Improve your customer service

Let an AI Assistant serve your customers with current bookings and freight requests. Real-time support for status updates, container tracking, information on delays, and schedule changes. Any questions on current freight requests and bookings are processed and resolved instantly with a quick logistics buddy embedded on your website!

Any questions? - Don't hesitate to chat!

The integrated AI Assistant will instantly tell where your container is located right now, how much freight costs from Shanghai to Hamburg, or how the rates between Egypt and India for container transportation changed in 2024, and continue the conversation with an expert on any logistics issue. Your interactive encyclopedia of SeaRates ecosystem services and digital solutions is ready at all times.

Integrated FCL rates search

Chatbots in logistics and transportation revolutionize your services by letting leads request FCL freight rates for any destinations directly via the AI Assistant on your website. Completely optimize your sales funnel with profitable solutions integrated.

In-line with Tracking System

Ask ‘Where is my shipment, XXXXXX?’ or ‘How to track my shipment, XXXXXX?’ and obtain real-time container tracking data from the monitoring shipment chatbot. One ‘Track it” button to get current container location, logistics events, predictive ETA, and route details for a particular shipment.

Logistics chatbot

Simplify customer interaction with logistics chat support features

Must-have chatbots for transport and logistics companies for continuous customer service

Use applicable data from our library or create custom scenarios based on frequently asked questions from your contacts to enrich your own database

Flexibly manage the communication and lead support with AI Assistant for specific questions or in the operators’ absence.

Chat web widget

Show your audience how to use chatbots in logistics and transportation! Integrate the Chat System widget into your website on any page, adapting several little freight assistants to a range of shipping needs:

Customize live chat prompts and questions according to the content of the page to convert more leads with relevant services.

Personalize communication with website visitors to help them calculate freight rates, find schedules, fill out documentation, go through customs clearance procedures, and many other services you offer to ensure smarter logistics management with a digital approach.

Chat on bookings

Easy interface & secure booking chat for each transportation:

Automatic chat linking with the manager and booking owner to the relevant shipment
View all details in the chat about the booking (cargo data, real-time status, route details) for transparency and to keep the chronology from the beginning to the end of the booking
Simple chat categorization by status
Easy history search, data security, and intuitive data filtering

Chat on requests

Find your customers’ needs among freight rate calculations, custom cargo requirements, requests for warehouse services, supplies, transport assets, and others in one place. Any sea, air, and land freight needs are synchronized with the Request System for transparent and convenient customer working, change saving, status updating, booking management, and analytics. With the Request System integrated into your website, you can obtain the live chat software for logistics requests that is white-labeled.

Direct chats

Flexible chat support solutions for direct communication with customers and partners on your organization's website or through all websites of our ecosystem — SeaRates, AirRates, LandRates & DF-Alliance. Address any needs on order status, delivery issues, documentation, and any logistics information further directly. Are you out of the loop? Connect AI Assistant to seamlessly continue the conversation and complete all queries.

Effective team chat management

Logistics chat features for automated CRM support management for customers and partners and team optimization:

Set each chat by status and move between communication stages;
Smart filtering by managers and categories by needs (bookings, requests, etc.) for advanced prioritization and visibility;
Customer and partner support 24/7 to increase loyalty and engagement;
Facilitate operators' flow for rapid assistance for each other across chats during vacation or sick leave.

Your own Chat System

Request for QMS

What is a white-label solution?

Get a user-friendly toolkit that is a comprehensive chat system for a range of freight needs. Obtain benefits for businesses of all kinds with live chat software for e-commerce and offline:

one place with all messages about requests, bookings, orders, and technical support
instant cargo needs fulfillment
confidential information protection
one system for sales funnel control and continuous contact for leads warming
optimized teamwork — automated communication for the most common requests and profitable meeting the personal needs

Website chat integration to personalize your services with a digital solution under your brand. Each bot for logistics from the SeaRates Chat System runs on your domain as a white-labeled tool. Achieve ultimate communication visibility at your touch.

Language localization

All of our web-integrated solutions are fully localized to the language of your website. Guaranteed, your users will get an improved experience with digital solutions on your business' website as a local company.